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​Shipping & Returns Policy

Last updated: 25/02/2025

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Shipping Information

Processing Time:

  • Orders are processed within 1-2 business days after payment confirmation.

 

Shipping Methods & Delivery Times:

  • Domestic (Germany):

    • Standard Shipping (Via DHL) : Delivery within 3-5 business days.

    • Express Shipping (Via DHL) : Delivery within 1-2 business days.

  • International Shipping:

    • Delivery times vary by destination, typically between 7-14 business days (via DHL or local partners). Additional customs fees or duties may apply (responsibility of the customer).

 

Packaging:

  • Our South Indian snacks are carefully packaged in temperature‑controlled, secure packaging to ensure optimum freshness and quality during transit.

 

Tracking:

  • Once your order is dispatched, you will receive an email containing a tracking number. You can use this number on the courier partner’s website to monitor your order’s progress.

 

Shipping Costs:

  • Shipping fees are calculated at checkout based on your location and the chosen shipping method.

  • Free shipping promotions may apply for orders exceeding a specified value.

 

Returns & Refunds

Returns Eligibility:

  • Damaged or Defective Products:
    If your product arrives damaged or defective, please contact us within 7 days of delivery for a replacement or refund at no extra cost.

  • Incorrect Deliveries:
    If you receive an incorrect product, please notify us immediately.

  • Non-Returnable Items:
    Due to the perishable nature of our snacks, returns for personal taste preferences or ordering errors are not accepted.

 

Return Process:

  1. Contact Us:

    • Email us at info@nammasnacks.de or call 017642998874 with your order number and a description of the issue.

  2. Return Authorization:

    • Our customer service team will issue a Return Authorization (RA) number and provide you with detailed return instructions.

  3. Return Shipment:

    • Return the product in its original condition and packaging using a trackable shipping service.

    • For damaged/defective items, we will cover return shipping costs; otherwise, customers are responsible for the return shipping fees.

 

Refunds & Exchanges:

  • Refunds:
    Once the returned item is received and inspected, refunds will be processed to the original payment method within 7-10 business days.

  • Exchanges:
    If you prefer an exchange, please indicate this in your return request. Exchanges are subject to product availability.

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Statutory Right of Withdrawal (Widerrufsrecht):
As per German law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party named by you (other than the carrier) takes possession of the goods. To exercise this right, please contact us at info@nammasnacks.de with your order number and a clear statement of your decision to withdraw. You will be responsible for the return shipping costs, and the returned product must be in its original condition and packaging.

 

Legal Note: This Shipping & Returns Policy complies with German consumer protection standards, including the statutory right of withdrawal.

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